Everything works from the keyboard
Every function in the researcher dashboard can be used with the keyboard alone, with a logical tab order and a visible focus indicator.
Accessible for every participant and researcher.
Centralive conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, so people with disabilities can take part in studies and run them, in the Participant App and the researcher dashboard.
Built in
Accessibility is part of the product.
Not an add-on, an overlay or a separate mode.
Works with screen readers
The Participant App is tested with VoiceOver and TalkBack. The dashboard is tested with VoiceOver, NVDA, JAWS and Narrator.
Zoom and larger text
Text can be enlarged and screens magnified without losing content or function, on phones, tablets and desktop browsers.
Clear contrast, not color alone
Text and controls meet AA contrast ratios, status is never shown by color alone, and the dashboard works in high contrast mode.
Labeled, forgiving forms
Questionnaires, EMAs and dashboard forms have clear labels and instructions, and error messages explain how to fix the problem.
The same product for everyone
There is no separate accessibility mode, lite version or overlay. Every participant and researcher uses the same standard interface.
How we test
Checked every quarter and every major release.
Our conformance is based on our own structured testing of the Participant App and the researcher dashboard.
Automated and manual checks
Automated testing with axe and WAVE, plus manual keyboard-only and screen reader testing, including magnification and high contrast checks.
A regular schedule
A full accessibility verification every quarter, and again before significant updates and new features ship.
Issues tracked to resolution
Every accessibility issue is logged, prioritized by its impact on people, and tracked until it is fixed.
A trained team
Designers, developers and testers take regular accessibility training and build accessibility in from the design stage.
Your study content
Keep the content you add accessible too.
Researchers write their own questionnaires, EMAs, messages and education content. A few habits keep it accessible:
- Add alternative text to every image you upload.
- Add captions or a transcript to videos.
- Use plain language and short questions.
- Don’t rely on color alone to carry meaning in images or charts.
Accessibility FAQ
Common questions.
Which accessibility standard does Centralive meet?
Centralive conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, in both the Participant App and the researcher dashboard.
Does the Participant App work with VoiceOver and TalkBack?
Yes. The Participant App is tested with VoiceOver on iPhone and iPad and with TalkBack on Android, including reading order and labels for every control.
Can participants use larger text or a tablet?
Yes. Text can be enlarged and screens magnified without losing content, and the Participant App also works on tablets.
Can researchers use the dashboard without a mouse?
Yes. Every function in the researcher dashboard can be used with the keyboard alone, and it works with screen readers such as NVDA, JAWS, VoiceOver and Narrator.
Will you include accessibility in our contract?
Yes. We will commit to WCAG 2.1 AA in your agreement and share our accessibility documentation with your procurement or disability services office.
How do I report an accessibility problem?
Contact us through our contact page. We log every report, prioritize it by impact and help you with an alternative while we fix it.
For procurement and disability services
What we can provide your institution.
- A commitment to WCAG 2.1 AA in your agreement
- Accessibility documentation and our HECVAT accessibility answers
- A named accessibility contact for your team
Feedback
Found a barrier?
If anything in Centralive is hard to use with your assistive technology, tell us. We will work with you on a fix, and on an alternative way to complete the task in the meantime.